Leeds PDSA Pet Hospital, The Frederick Jennings Centre

Leeds PDSA Pet Hospital is part of the PDSA charity and provides free and low-cost veterinary care for pets in need. It is also listed as a veterinary nurse training facility. Recent reviews reflect a mixed experience: many owners describe kind, helpful staff and support during routine and urgent visits, while a small number raise serious concerns about communication and decision-making in difficult cases.

Services

•Free and low-cost veterinary care for eligible pets, as offered through the PDSA charity.
•Routine care mentioned by owners includes vaccinations and full check-ups.
•Procedures and preventive services mentioned in reviews include castration/neutering, microchipping, and ear checks during appointments.
•More complex care is also referenced in reviews, including blood tests for a cat with diabetes, discussion of treatment options such as an overnight drip, urgent assessment for a seriously unwell cat, and admission for ongoing care.
•End-of-life care is also mentioned in recent owner feedback.
•The hospital is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

No individual staff names are publicly highlighted here. Recent feedback often praises the vets and wider team as friendly, reassuring, polite, and supportive, including during stressful urgent-care and end-of-life situations, though some owners report poor communication in more difficult cases.

Reviews

Leeds PDSA Pet Hospital has a Google rating of 4.4/5 from 1,167 reviews.

•Many recent reviewers describe the staff as friendly, caring, and helpful, with vets praised for being reassuring and thorough during routine visits such as vaccinations and check-ups.
•Owners also mention practical treatment examples including castration, microchipping, ear checks, urgent same-day assessment, and admitting a seriously ill cat for care.
•A recurring practical downside is waiting: some reviewers say appointments can run behind, and one reviewer was frustrated by the pharmacy process and interruptions.
•Negative feedback centres on communication in high-stress situations, including two serious complaints involving poor updates, difficulty speaking to staff, and concerns around consent and handling of end-of-life decisions.

Reviews for Leeds PDSA Pet Hospital, The Frederick Jennings Centre

Note: Showing the 10 most recent Google reviews out of 1167 we track in total. Recent reviews may not be representative of overall sentiment.

mark watterson

2 months ago

Always very helpful and friendly great with my boy Harley

Lucy Maria

I have used the PDSA in Leeds for around five years and unfortunately my recent experience was extremely upsetting. I brought my cat in several times because he had a blocked bladder and a high temperature, which is a serious and potentially life-threatening condition for male cats. During this time I experienced very poor communication from staff, including being hung up on when I called early in the morning while worried about my cat’s condition. At the appointment I was told my cat needed further tests and treatment, but the situation quickly escalated and I was told I was banned from the premises while my cat was still being treated. Because of the ban, I had to send someone else in on my behalf while I waited outside, and I was not properly informed about the treatment my cat was given despite asking to be updated beforehand. When he came home he had been given an injection that had not been discussed with me and had a noticeable reaction at the injection site. Since then I have tried to raise my concerns and speak to higher management, but I have not been given the opportunity to do so. After five years of bringing my pet here, the lack of communication and compassion during such a serious situation was very disappointing.

Amy Newbury

3 months ago

M T

I can’t thank them enough, I brought my cat Daisy in very poorly. They were able to see her that day, admit her and take good care of her. Unfortunately she was too poorly and passed away but the staff supported us and really helped. I’m autistic and really struggle with mental health condition. The lady vet who took care of my Daisy, also supported me. They were caring, gave us time with Daisy and did everything they could to help. The lady who answers the phone was initially quite hard to talk to, but after spending time listening to her take calls I understand why, by the sounds of it she’s dealing with a huge amount of difficult calls everyday. Thank you PDSA Leeds for supporting us and helping us make the best decision with Daisys wellbeing at the heart of everything.

Rafaelis LT

Olivia Steen

5 months ago

I asked my mum to take my cat to the vet, as I was working. She took him and was advised his diabetes had worsened, and some bloods would be needed. He had the bloods taken and the vet told her to come back with him the following day to DISCUSS the results and decide on treatment. Now this is the important part: It was mentioned that perhaps euthanasia may need to be discussed in the future, but she didn’t once say it would actually happen the following day. My mum went back with him the following day and the vet told her that the bloods didn’t look good, and the options were to have him stay overnight with a drip, or put him to sleep. My mum told the vet he was not her cat, and could not decide without speaking to me so the vet told her to call me. I was in the midst of a 2 hour meeting when this happened so couldn’t answer. My mum explained this to her and said she would bring him home to me and I can call them to let them know once I finish work. The vet then told my mum she could not let her leave with him, as it would be unethical and she would need to put him to sleep. As she couldn’t get hold of me, my mum had no choice but to do what the vet said and he was put to sleep. She then charged my mum £25 for the consultation and a further £25 for putting him to sleep, against our wishes. It would have been £140 to bury/cremate him and my mum didn’t know what to do without asking me so all she could do was take his dead body home to me. I am in no way saying he shouldn’t have been put to sleep, and had I been there, I likely would have agreed. BUT, my mum was essentially tricked into taking him there by the vet telling her it would be nothing more than a conversation. Thus, robbing me of the chance to say goodbye and euthanising him without my consent. He was eating, drinking, meowing and playing just a few hours before the appointment and a few more hours so I could say goodbye would not have harmed him any further. For years I donated to PDSA, and I made the mistake of registering him here after our old practice closed down; believing as they were a charity for animals, they would take good care of him. I am absolutely disgusted.

Claire

Took my little kitty here for his jabs staff were very nice and polite The vet was very reassuring and gave him a full check up it's nice to donate to a good charity and will keep doing so

Josh Edwards

Must admitt for a free service ran on donations this place is a life saver however the system used in the pharmacy could do with a rework if my maths are right it's open 4 hours a day 9-11 then 1-3 with closure for breaks in-between 15 minutes I'd personally have breaks planned during the closure times to lessen disruption in the pharmacy but that's just me

Lorraine Wilson

Have to say the staff here are absolutely fabulous. Sometimes you have to wait a while to see the vet because they get a bit behind with each patient,but they do get to you eventually.

Beth Catton

Vets are absolutely amazing the staff went beyond for my cat yesterday with castrated and microchip and checked his ears for me i appreciate everything you did thankyou so much