
Holly House Vets Exotics focuses on exotic pets alongside small-animal medicine and surgery, with advanced diagnostic and minimally invasive equipment listed on its website (including CT, digital x‑ray, ultrasound, endoscopy, laparoscopy and arthroscopy). It also states it provides onsite emergency care 24/7, 365 days a year, and it’s listed as an RCVS Cat Friendly Clinic. The practice is also noted as a veterinary nurse training facility.
In recent reviews, owners mention being seen for bird and rabbit care, including a rabbit CT scan and consultations for pet birds (lovebird and budgie). Feedback is mostly about clear, non‑jargon explanations and accommodating handling during investigations, alongside one recent complaint about incorrect information given over the phone about whether the practice would be open, during an urgent end‑of‑life situation for a budgie.
From the website summary and recent reviews, the practice is associated with
4.8 stars from 87 reviews. - Exotic pet care comes up repeatedly, including birds (lovebird, budgie) and a rabbit.
Note: Showing the 5 most recent Google reviews out of 87 we track in total. Recent reviews may not be representative of overall sentiment.
a week ago
had a very disappointing and distressing phone call with a member of staff who at answered the phone on 31st December 2025 at 14:31 at Holly House Exotics. I had seen a kind and professional avian vet on Monday 29th December regarding my poorly budgie, Lucy. The vet advised that if Lucy did not improve, she would need to be put to sleep very soon due to her quality of life. When I explained this situation to the receptionist who answered the phone today, I was told that the practice would be closed on Friday. I was shocked by this response, especially given the urgency and seriousness of the situation. Concerned, I then contacted Battle Flatts Veterinary Practice in Stamford Bridge, where I had previously been registered for many years when I lived in York. After explaining everything, their receptionist told me she had just spoken to Holly House Exotics and confirmed that they are, in fact, open on Friday. Because of this misinformation, I am now travelling from Leeds to Stamford Bridge to have my budgie put to sleep, which has been extremely upsetting and stressful at an already emotional time. Unfortunately, this interaction felt very unprofessional. I have also seen previous reviews mentioning similar issues about being incorrectly told the practice was closed, so this does not appear to be an isolated incident. Overall, my budgie was very poorly, and this situation was handled badly by a member of staff, adding unnecessary distress during a heartbreaking time.
a month ago
So knowledgeable and so caring when my young rabbit went in for a CT scan. They were so accommodating, I couldnt have asked for a better experience.
a month ago
Found this place online as I needed a vet for my Lovebird. Great place. Lovely and clean and was able to understand the non jargon advise. I have now registered my other two birds here
2 months ago
A truly wonderful vets. Warm, welcoming, knowledgeable and very informative. The staff have always been great. We wouldn't trust anyone else.
2 months ago
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