Holly House Veterinary Hospital

Holly House Veterinary Hospital in Leeds is an IVC Evidensia practice offering routine and emergency veterinary care, and it also serves as a veterinary nurse training facility. The clinic also sees exotics and is frequently praised for compassionate end-of-life support, with recent feedback highlighting clear explanations and unhurried, private goodbyes. Recent experiences are more mixed around communication in urgent situations and around cost.

Services

•Routine and emergency veterinary care for pets, including overnight emergency support.
•End-of-life care and euthanasia support, with reviews describing clear discussion of options, time for questions, privacy, and space to say goodbye.
•Exotics care, with one recent example involving a ferret seen for limping.
•Veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Dr Amy: Praised for explaining options clearly, answering questions patiently, and handling an end-of-life appointment with calm, compassionate support.
•Tom: Mentioned positively for explaining a ferret consultation clearly and inviting questions.
•Reception team: Described in one review as lovely and helpful.

Reviews

Google reviews sit at 4.6/5 from 579 reviews. Recent feedback is mixed overall, with many very positive experiences alongside some criticism.

•Several reviewers describe kind, compassionate end-of-life care, including time, privacy, and thoughtful touches such as allowing snacks, cuddles, and a final goodbye with another pet present.
•Communication during consultations is often praised, with examples of vets clearly explaining options and findings and answering questions thoroughly.
•One reviewer reported excellent overnight emergency care, saying the team were caring, respectful, and clear about treatment and the financial side.
•A smaller number of recent reviewers raise concerns about communication during emergencies or complaint handling, and one described the clinic as very expensive.

Reviews for Holly House Veterinary Hospital

Note: Showing the 7 most recent Google reviews out of 579 we track in total. Recent reviews may not be representative of overall sentiment.

Georgina cArr

1 month ago

⸻ Losing my dog was devastating. What made it even more painful was the way communication was handled throughout my experience. When I first called because my dog had collapsed, I was told they were dealing with another emergency and to call back in ten minutes. At that moment, it was truly a life-or-death situation. Pet owners need immediate guidance, reassurance, or clear triage direction in emergencies. Being asked to simply call back left me feeling unsupported during the most critical moment. Tragically, my dog was put to sleep due to a splenic bleed — a situation the vets could not have changed. Afterwards, when I raised concerns, I was advised there was a 14-day timeframe in relation to my complaint. This was later described as a misunderstanding. I understand that miscommunications can happen; however, clarity and consistency are especially important when someone is grieving and seeking answers. The shifting explanation added confusion and unnecessary stress at an already traumatic time. Rather than clear accountability, responses often felt focused on process rather than acknowledging the emotional impact of the situation. Clients should not have to repeatedly push for clarity when raising legitimate concerns. While reports were eventually provided, the overall handling of communication added avoidable distress during an already heartbreaking experience. I hope Holly House reflects seriously on how communication, triage procedures, ownership, and empathy are delivered in situations where pets’ lives are at stake

D B

2 months ago

Such love and care for animals. Our dog needed overnight emergency care , and that care was exceptional not just to our dog but to us too. Everyone there was caring and respectful and explained everything to us including the financial side of things. I hope we never need there service again, but would definitely recommend

alicejlo

4 months ago

I would like to express my deepest gratitude for the care and compassion you showed our cat, Tank on 24th Nov 2025 Dr Amy explained all of the options clearly and answered every one of our questions with patience and understanding. Although it was an extremely difficult moment for our family, her calm guidance helped us make the kindest decision for Tank. When it was time to say goodbye, Dr Amy and the team there made sure we had the space, privacy, and time we needed. The arrangements she provided allowed us to sit with Tank, talk to him, and spend our final moments together in the most peaceful way possible. We are truly thankful for that.

Novice Noise

5 months ago

Obviously they help and care for animals but prices are astronomical, insurance were shocked at the prices and refused to pay out the full amount because there charges were predatory. Would not recommend this vet at all. Wolf in sheep's clothing.

Chel G

6 months ago

Thank you so much for helping me through my baby's last moments. You were right, it was awful but it was the right thing to do, and thank you for letting her have a snack and cuddles first and say goodbye to my other pet, and being so supportive to me.

Melanie Keeton

7 months ago

Had to take my stepdaughter's ferret to be checked as he was limping and Tom the vet was brilliant he explained everything and let us ask any questions we had. Reception staff was lovely and helpful.

Dominic Miles-Shenton

8 months ago

Friendly and professional.