frank. Pet Surgeons

frank. Pet Surgeons focuses on specialist small-animal surgery delivered on a referral basis (including being available for referrals 24/7, as stated on its website). Recent reviews describe major orthopaedic work—specifically total hip replacement and hip replacement for a German Shepherd—with owners highlighting

• •Up-front, transparent cost discussions around big operations and recovery.
• •A “surgical complications guarantee” (mentioned as reassuring when facing major surgery).
• •Strong aftercare following hip replacement procedures.
• •A direct, “no nonsense” style of professionalism.

(Ownership/group affiliation isn’t stated in the information provided.)

Services

Based on the clinic website and the latest reviews available

• •Specialist small-animal surgery (website).
• •Referral surgical service, including 24/7 availability for referrals (website).
• •Orthopaedic surgery, with multiple owners specifically mentioning
• •Total hip replacement (review).
• •Hip replacement (review).
• •Surgical complications guarantee (website; also referenced positively in a review).
• •Fixed pricing is stated on the website (no specific prices were provided).

People

• •Scott (role not explicitly stated, but described as the person who “done a hip replacement”): mentioned for performing a hip replacement and being followed by strong aftercare (review).
• •Team (vets, nurses, support staff): owners repeatedly mention staff being knowledgeable, calm, honest and helpful, particularly in the context of major surgery and recovery (reviews).

Reviews

Google rating: 4.7 stars from 189 reviews. “”

• •Major surgery outcomes and recovery support, especially hip replacements, are a recurring theme.
• •Owners mention pets being treated as the priority (“pet first”) during decision-making.
• •Cost transparency: reviewers describe the team as upfront about costs, which mattered during high-stakes procedures.
• •Reassurance mechanisms: the surgical guarantee is specifically called out as reducing anxiety around complications.
• •Tone and professionalism: described as “no nonsense professionalism” and “100% satisfaction” in recent reviews.